Safeguarding and Privacy Policy
Identity Therapies – Terms, Privacy & Disclaimer
Hannah D’Souza – Founder & Psychotherapist, Identity Therapies
​
1. Website Disclaimer
​
The content on this website is provided for general information only and is not a substitute for professional counselling, psychotherapy, or medical advice. Identity Therapies cannot guarantee specific outcomes from reading the site or using its resources.
Important: If you are experiencing a mental health crisis or feel at risk of harm, contact emergency services immediately (e.g., 999 in the UK), your GP, or a qualified mental health professional.
​
2. Counselling Services Disclaimer
​
Identity Therapies offers confidential counselling and psychotherapy for individuals, including carergivers and community members. While our therapists aim to provide professional, compassionate support, results and personal outcomes may vary.
-
Confidentiality is maintained in accordance with professional standards, but there are legal and ethical exceptions (e.g., risk of serious harm, safeguarding concerns).
-
Sessions may be online or in-person, and attendance is voluntary.
-
This service does not replace medical treatment, psychiatric care, or other professional advice.
​
3. Privacy & Data Protection
We are committed to protecting your privacy:
-
Personal information collected (name, email, phone number etc) is used only to provide counselling services or respond to enquiries.
-
Data is handled in accordance with UK GDPR and stored securely.
-
We do not share your personal data with third parties except where legally required (e.g., safeguarding concerns).
For more details, see our full Privacy Policy [available upon request]
4. Intellectual Property
All content on this website i.e. text, images, downloadable resources, is copyrighted. You may use it for personal, non-commercial purposes only. Reproduction or distribution requires express permission from Identity Therapies.
​
5. Limitation of Liability
​
Identity Therapies, its therapists, and staff cannot be held liable for:
-
Any loss, harm, or distress arising from use of the website or counselling services.
-
Decisions made based on information provided on the website.
By using this website, you acknowledge that you do so at your own risk.
6. Ethos
Our ethos is to provide a safe, supportive, and non-judgmental space for clients, carergivers, and community members. Our team includes therapists that are sensitive to the values of diverse communities, ensuring a respectful and inclusive environment.
​
7. Changes to Terms
​
Identity Therapies reserves the right to update or modify these Terms, Privacy, and Disclaimer statements at any time. Continued use of the website after changes constitutes acceptance of the revised terms.
​
8. Contact
For questions about this disclaimer, privacy, or our services:
​
Hannah D’Souza
Psychotherapist & Founder, Identity Therapies
+44 7345 162743